Refund Policy

Effective date: October 9, 2026
Version: v1
Language: English (this version controls in case of conflict with translations)

TLDR

• First-time subscription: 7-day money-back if you have not used the service significantly. Email support@enprint.ai within 7 days of purchase.
• Subsequent renewals: Generally non-refundable. We may grant pro-rated refunds for genuine technical issues or billing errors.
• One-time purchases (consumable credits, lifetime upgrades): Non-refundable once used.
• Cancellation: You can cancel anytime in Settings. Cancellation stops future renewals; it does not refund the current period.
• Chargebacks: Initiating a chargeback without contacting us first is considered abusive and will result in account termination.

Disputes are handled in good faith by our support team. If you have a genuine problem, write to us first - we resolve most issues without needing a refund.

1. What this Policy covers

This Refund Policy applies to all payments you make to Konstantin Semochkin for the Enprint service: subscriptions, one-time purchases, consumable credits, and add-on features. It is incorporated into the Terms of Service.

2. Cancellation vs refund

These are different things:

• Cancellation = stopping future payments. You keep access until the end of the current billing period (the time you have already paid for). No money is returned.
• Refund = returning money you have already paid. May or may not be granted depending on the situation.

You can always cancel in Settings - it is your unconditional right. Refunds are governed by this Policy.

3. Refund eligibility

3.1 First-time subscription (7-day money-back)

If this is your first paid subscription with us, you may request a full refund within 7 days of purchase, provided you have not used the service heavily during that period.

"Used the service heavily" means, for example, generating more than 100 AI responses, using premium features for more than 5 cumulative hours, or otherwise consuming a substantial portion of what you paid for. Light exploration is fine; using a 30-day plan for 6 days and then asking for a refund is not in good faith.

To request: email support@enprint.ai with your account email and order reference within 7 days of the charge. We will process the refund within 5-10 business days to the original payment method.

3.2 Renewals

After your first billing period, subsequent renewals (monthly or annual) are generally non-refundable. The subscription is delivered as soon as the period starts (access to features for the period).

We will grant pro-rated refunds (or full, depending on circumstances) in these cases:

• Genuine technical issues that prevented you from using the Service for a substantial portion of the billing period (e.g., the Service was down for several days due to our fault).
• Billing errors on our side (duplicate charges, charges to closed accounts, incorrect amounts).
• Unauthorized charges if your payment method was used without your authorization (in addition to disputing through your bank).
• Material adverse change to the Service (e.g., we discontinued a feature you relied on with insufficient notice).

To request a renewal refund: email support@enprint.ai with details. We respond within 3 business days.

3.3 One-time purchases (credits, lifetime upgrades, etc.)

One-time purchases of consumable items (e.g., message credits) are non-refundable once any portion has been used.

Unused one-time purchases may be refunded within 14 days of purchase at our discretion.

Lifetime or perpetual upgrades are non-refundable after 14 days from purchase.

3.4 Promotional or discount purchases

Purchases made with promotional codes, discounts, or as part of a bundle may have different or stricter refund terms, which will be disclosed at the point of purchase. The promo-specific terms control over this general Policy.

3.5 Trial periods

If we offer a free trial, you can cancel before the trial ends to avoid being charged. If you do not cancel and are charged, the standard Refund Policy applies (first-time subscriber: 7-day refund window, etc.).

4. Statutory rights

Some jurisdictions have mandatory consumer protection laws that grant refund rights beyond what this Policy describes. Where those laws apply to you, your statutory rights are not affected by this Policy. Specifically:

• Some US states require disclosure of recurring billing and easy cancellation (e.g., California's Automatic Renewal Law). We comply.
• Some jurisdictions have mandatory cooling-off periods for digital services. Where they apply, your right under those laws prevails over this Policy.

If you believe you have a statutory right to a refund that we are not honoring, contact us at support@enprint.ai and reference the specific law. We will review.

5. Refund process

5.1 How to request

Email support@enprint.ai from the account's email address with:

• Your account email (if different)
• The transaction date and amount
• The reason for the request

We do not require detailed justification for first-time refund requests within the 7-day window. For other requests, we may ask questions.

5.2 Decision timeline

We aim to respond within 3 business days. Complex cases (especially renewal refunds) may take up to 10 business days.

5.3 Processing time

Approved refunds are processed by our payment processor and typically appear on your statement within 5-15 business days. The exact time depends on your bank.

We refund to the original payment method only. We cannot send the refund to a different card, account, or person.

5.4 Currency

Refunds are issued in the same currency as the original purchase. If your card converts back to a different currency, the converted amount may differ slightly from the original charge due to exchange rate fluctuations - this difference is determined by your bank, not by us, and we cannot compensate it.

6. Chargebacks

If you dispute a charge with your bank (a "chargeback") without first contacting us and giving us a reasonable opportunity to resolve the issue, we consider this abuse of the chargeback system.

Consequences:

• Your account will be immediately suspended pending resolution
• If the chargeback is upheld in your favor without our agreement, your account will be terminated and you will not be able to create a new account
• We may dispute the chargeback with evidence (the value delivered, prior communications, this Refund Policy)
• We may pursue collection of disputed amounts plus chargeback fees

Please contact us first. We resolve almost every legitimate billing issue without anyone needing to involve a bank.

7. Price changes

If we change subscription prices, we will notify you at least 30 days before the change takes effect. The new price applies starting with your next renewal. If you do not accept the new price, cancel before the renewal date.

We do not retroactively re-charge for past periods.

8. Service discontinuation

If we discontinue the Service entirely, or discontinue your subscription tier specifically, we will:

• Notify you at least 30 days in advance where reasonably possible
• Pro-rate refund the unused portion of any pre-paid period
• Provide a means to export your data (where technically feasible) before shutdown

This does not apply to specific features that we may add or remove at our discretion (where no substantial loss of paid value occurs).

9. Account termination by us

If we terminate your account for violation of Terms of Service or this Refund Policy:

• For violations of hard rules (Community Guidelines Section 2): no refund of any pre-paid period.
• For other violations: at our discretion, we may pro-rate refund the unused portion. Egregious or repeat violators generally do not receive refunds.

If we terminate your account for reasons unrelated to your conduct, we will pro-rate refund the unused portion.

10. Taxes

Refunds include any sales tax or VAT we collected on the original transaction (where applicable). We refund the same tax-inclusive amount; you do not need to deal with tax authorities to recover the tax portion separately.

11. Disputes

Refund disputes are subject to the "Governing law and dispute resolution" section of our Terms of Service.

12. Changes to this Policy

We may update this Refund Policy from time to time. Material changes will be announced. The Policy in effect at the time of your purchase governs that specific purchase.

13. Contact

For refund requests: support@enprint.ai

For billing disputes: support@enprint.ai (escalate to legal@enprint.ai if unresolved after 30 days)

14. Language

This English version of this Policy controls. Any translation is provided for convenience only; in case of conflict, this English version prevails.